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Nyc mta bus operator12/29/2023 ![]() ![]() If you have any concerns regarding confidentiality, an OIG employee can discuss your concerns with you. A confidential complainant's identity will not be disclosed unless the complainant consents to the disclosure or the OIG is required by law or court order to disclose the complainant's identity. Please note that in order to resolve your complaint, the OIG may send a copy of your complaint (without your contact information) to the agency about which you are complaining. There is an option in theĬomplaint form for you to indicate that you wish to remain confidential. You may request to remain confidential when you file a complaint. Can I file a complaint and request that my contact information remain confidential? Who may file a complaint with the OIG?Īnyone. What should I do?Ĭomplaint form on this website, calling the OIG Hotline at 1-800-MTA-IG4U (1-80), or writing to the OIG at One Penn Plaza, 11 th Floor, Suite 1110, New York, New York 10119. I have an issue about Paratransit (Access-A-Ride) service. There is an issue with my E-ZPass or the Tolls by Mail program. Where can I file a claim for personal injury or property damage occurring on MTA property or involving an MTA bus or train? Where can I retrieve an item lost on MTA property? Service-related Questions How do I file a service-related complaint concerning an MTA agency (NYC Transit, Staten Island Railway, MTA Bus, Paratransit, Metro-North Railroad, Long Island Rail Road, Bridges & Tunnels, or the MTA Police Department)? What can I expect to learn about the results of my complaint? How soon after filing a complaint should I expect a response? What does the OIG do when it receives a complaint? Does the OIG investigate individuals or companies that conduct business with the MTA? What kind of complaints does the OIG investigate? If I file my complaint anonymously, will I be able to follow up on the status of my complaint? Can I file a complaint and request that my contact information remain confidential? How do I file a complaint with the OIG? ![]()
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